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Media
Myth: Nine Worst Business Stories
(of the Last 50 Years)
9. Food Lion Accused of Repackaging
Meat
On Nov. 5, 1992, ABC’s Diane Sawyer teased a
“Primetime Live” investigation “into charges customers at the
nation’s fastest-growing grocery chain don’t always know what
they’ve been sold.”
The ensuing report aired undercover footage of
Food Lion workers repackaging old meat and other perishables with
new expiration dates.
Food Lion was at the time the fastest growing
grocery store chain in the nation, having implemented a
revolutionary business model based on wholesale purchasing and
distribution to its stores. But Sawyer accused the company of being
so driven by profits that it neglected health concerns in order to
sell tainted meat.
The report didn’t note that state inspection
records gave Food Lion average sanitation marks, according to a Nov.
30, 1992, Washington Post report by media critic Howard Kurtz, who
questioned the use of undercover cameras.
Amidst numerous lawsuits filed against ABC over
the report, Food Lion alleged that footage was manipulated, staged
and not representative of normal business practices at the stores.
In reviewing the 45 hours of videotape taken during the
investigation, Food Lion representatives said the report “was not
supported – indeed, was contradicted – by the footage it had,” an
Aug. 30, 1995, Washington Post article said.
As the Media Research Center
reported at the time – based on a report in The New Republic –
the 45 hours of hidden camera footage showed “a combination of
staged events and selective editing to fit a pre-conceived story
line and systematically fabricate a story to deceive the public.”
It turned out that the report was part of an
intense union-backed campaign to discredit the non-unionized chain.
The United Food and Commercial Workers Union put ABC in touch with
many of its sources for the report and helped producers secure jobs
at Food Lion stores by providing references.
The Los Angeles Times reported on earlier UFCW
tactics against Food Lion in September 1992, when the union accused
Food Lion of child labor and overtime pay abuses, which resulted in
a $16.2-million penalty levied against the chain by the Department
of Labor.
The union tried another approach in 1994, when
in February of that year The Washington Post wrote about a report
accusing the company of selling expired baby food.
In her introduction, Sawyer insisted that Food
Lion workers were “hard-working people who care about their jobs,
but what this report will show is the kind of thing that can happen
when the pressure for profit is great and you break the rules.”
Despite Sawyer’s note of appreciation for individual employees, the
workers were the ones who suffered in the story’s fallout.
The chain announced plans to close 88
unprofitable stores and open 40 to 50, amounting to a loss of at
least 33 stores in the two years after the report, according to the
April 19, 1994, Wall Street Journal. Food Lion had opened as many as
100 new stories in previous years.
Food Lion reported a 55-percent drop in
fourth-quarter profit after the report aired, according to the March
1, 1993, Washington Post. The company’s stock lost almost half its
value, and revenues fell 2.6 percent in 1993.
In 1996, a federal grand jury in Greensboro,
N.C., found ABC guilty of trespassing and fraud for the report. The
case didn’t hinge on the journalistic merits of undercover
reporting, but on the fraud used by producers to obtain jobs and the
illegal taping inside stores without the company’s permission. Food
Lion was awarded $5.5 million, but the verdict was eventually
overturned.
ABC stuck by its story.
Even though Food Lion challenged the
veracity of the claims made in the report, ABC News President
Roone Arledge in 1997 maintained that “the fact of the matter is
the broadcast was true.”
The
company gradually regained its footing and began reporting strong
revenues again in 1994, but the story affected hundreds if not
thousands of workers who lost their jobs in the aftermath of the
investigation. UFCW
still doesn’t list Food Lion as one of its unionized stores.
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